Shipping policy

At RON, our goal is to deliver a smooth and reliable shipping experience from the moment you place your order to the moment your product arrives at your door.

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1. Shipping Destinations

We currently ship to:
• United Kingdom
• All European Union countries

If your country doesn’t appear at checkout, please contact us — we are expanding our delivery network continuously.

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2. Processing Time

All orders are processed within 1–3 business days.
During high-demand periods, processing times may extend slightly. You will always receive an email confirmation once your order has been dispatched.

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3. Delivery Times

Estimated delivery time after dispatch:United Kingdom
3-12 business days
European Union
3–15 business days
These estimates refer to business days and may vary depending on courier performance, customs clearance or local shipping conditions.

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4. Tracking Information

Once your order has shipped, you will receive:
• A shipping confirmation email
• A tracking link to monitor your delivery in real time

It may take up to 72 hours for tracking updates to appear after the shipment has been created.

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5. Customs, Taxes & Duties

For UK & EU customers, orders usually do not require additional customs payments.
If any charges occur unexpectedly due to local regulations, these are the responsibility of the customer.

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6. Delivery Attempts

If the courier is unable to deliver:
• A re-delivery attempt may be scheduled, or
• The parcel may be held at a local pickup point

If the package is returned to us due to failed delivery attempts or incorrect shipping information provided by the customer, reshipping fees may apply.

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7. Delayed or Lost Packages

If delivery exceeds the estimated time range, please contact us and we will investigate with the courier.

A package is considered lost only after courier confirmation or if 30 business days pass with no tracking progress.
In such cases, you may be eligible for a replacement or refund.

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8. Damaged Packages

If your order arrives damaged:
1. Contact us within 48 hours of delivery
2. Provide photos of the packaging and the product
We will resolve the issue with a replacement or refund as quickly as possible.

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9. Change of Shipping Address

If you need to update your shipping address, contact us within 12 hours of placing your order.
Once the order is processed, address changes may no longer be possible.

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10. Contact

If you have any questions regarding shipping or delivery, our support team is here to help:
📧 contact@ronirons.com